Returns Policy

30 Day Easy Returns

Within 30 days of receiving your order you may return it to us (providing it is unopened and in perfect condition) for a refund, exchange or credit. Items that have been opened (even if unused) may be accepted back at our discretion for store credit or exchange only. Please note that we cannot accept returns of some items such as headphones, turntable cartridges, styluses, consumables etc. Any items damaged due to reasons not covered under warranty cannot be accepted back for refund under our 30 Day Easy Returns policy. It's the customer's responsibility to return items back to us (associated shipping fees are not refundable). Returns must include any products bundled with the purchase (such as bonus items, vouchers etc).

Is my gear faulty?

If the product you have purchased from Store DJ has a manufacturing fault, Store DJ will facilitate the repair, replacement or refund in accordance with Australian Consumer Law. If the item is DOA (dead on arrival) or develops a fault that is covered by ACL within 30 days from the delivery date, we can replace the item with a new one or provide a refund. When starting out with any new piece of technology, it is of utmost importance that you read the manual and setup instructions to ensure you understand how to properly and safely operate your gear. Commonly we find that equipment is not faulty but rather is being incorrectly used, so please be sure to check the basics before returning your gear:

• Check leads, plugs and connections
• Read the manual
• View manufacturer websites for any updates on product manuals, features or firmware updates
• If returning something as DOA / under warranty, please return it with full packaging to the best of your ability

How do I return a faulty item?

Please email online@storedj.com.au with the following information about your faulty equipment:

• Order Number
• Serial Number
• Brand
• Model
• Detailed description of fault

What next?

Once Store DJ has received your information, we will contact you to advise where to send your product (should you not be able to return it in person). You are responsible for returning products that can be easily returned or posted and you may be eligible for reimbursement of any reasonable return postage costs.

How long will my repair take?

In our experience, the average repair turnaround time is 2-4weeks. The warranty process can sometimes be further delayed due to factors such as parts availability, transit times and the workload of the repairer / supplier.

Rest assured, we want a reasonable turnaround time for your warranty. If your product has been at the repairer / supplier for 4 weeks, we automatically flag your repair as urgent and request an immediate update. We’ll be in touch with the update at that point. So until then, there is no need for you to call us.

Please Note: Our suppliers and repairs will be generally be closed over Christmas, so please expect longer wait times over that period. If your item is functioning, you’re welcome to return it after the Christmas break so you can continue using it until then.