Delivery Info

Free Shipping

For orders of $100 or over, Store DJ will ship to any corner of Australia, with products under 20kg automatically qualifying for our Free Shipping option (some remote locations are not eligible for free shipping). This option is sent via Australia Post and all deliveries are sent with insurance and registered post. This means someone will need to sign for your goods when it arrives. If no one is home, a card will be left for you and your gear will be delivered to the local post office, where you can collect it at your convenience.

All orders under $100 incur a $5 fee to ship.

For items over 20kg, the additional freight fee will be displayed in your shopping cart. The amount will vary according to the weight of the item and shipping destination within Australia.

You can easily calculate the shipping cost of any item directly on the product page by using the Shipping Calculator.

Express Shipping

If you need your gear faster, then we have an Express Shipping option. Charges for Express Shipping can be calculated by using the handy Shipping Calculator located on each product page.

We will choose the fastest option we have to get your item to you. Please note: Express does not always mean overnight. This depends on where your order is shipping from in relation to the delivery address. There may be an additional delay of 2-3 days (due to verification) if payment is made via bank transfer.

If you need equipment by a specific date, please give us a call on 03 9081 1118 (then press 1 at the menu). Our online team will do their best to get your order to you on time.

Please Note: Express Shipped items are not able to be delivered to PO Boxes. We recommend using a business address or home address where someone will be there to sign for it.

Delivery Timeframe

Orders are dispatched within 2 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia. If for any reason we are unable to dispatch your order, we will notify you within 2 business days.

We send from the location that will get your order to you ASAP. Our centralised fulfilment centre is often the best & fastest choice, even if it’s not physically closest to you.

PLEASE NOTE! All deliveries from Store DJ are made via Australia Post and StarTrack, both of which are 3rd party businesses and Store DJ can not be held accountable for delivery delays during their peak times.

Returned Deliveries (RTS):

If your order is returned to us by our delivery partners, we can re-send it to you, though this will incur a fee of $10 for standard delivery or the applicable fee for express delivery. Should you choose to not have your order redelivered, we will subtract a $10 RTS (return to sender) fee from your refund.

Click & Collect

We aim to have your Click & Collect order ready for pick-up in 2 hours (between store opening hours). During busy sales periods, it may take a little longer. We always email you when your order is received, and sms and email you once it’s prepared & waiting for pick-up.

Please bring photo ID, and any credit cards used for payment. You can speak to our orders team at any point if you need to discuss your click & collect order, or if someone else will be picking up the order.

We will keep your order for 14 days, and then send you a reminder via email and SMS. If we can’t arrange an alternative, after 28 days, we reserve the right to return the overdue items to stock and credit your store account.

Authority to Leave

Our orders generally require a signature to complete delivery. Depending on the carrier and the size & weight of your purchase, shipped goods may be left if you are not present at the time of delivery. This will only be done if the delivery driver deems it safe to do so. If not deemed safe to leave, a card will be left and delivery will be reattempted at a later date. If you have a work address (staffed during business hours) to ship to, this may be a good option to ensure receipt of your package at time of delivery.

Startrack Road Express

Some of our products are too bulky or heavy to send by Australia Post eParcel, as indicated on the product's webpage. If pick up is not convenient, orders for these can be sent via Star Track Express to your address or to your nearest Star Track depot for you to collect.

Star Track Road items are not able to be delivered to PO Boxes. We recommend using a business address or home address where someone will be there to sign for it.

Please call us on 03 9081 1118 (then press 1 for Online Orders) if you wish to learn more about these options.

International Shipping

Store DJ ships goods Australia wide, however at this time we do NOT accept international orders under any circumstances.