If the product you have purchased from Store DJ has a manufacturing fault, Store DJ will facilitate the repair or replacement under the warranty provided by the Australian distributor of that product. As each distributor deals with product faults differently, Store DJ will act upon any warranty that is current and valid at the time the product arrives back at Store DJ.

Is my gear faulty?

When starting out with any new piece of technology, it is of utmost importance that you read the manual and setup instructions to ensure you understand how to properly and safely operate your gear. Commonly we find that equipment is not faulty but rather has not been plugged in correctly or into the wrong place, so be sure to check the basics and reading the manual before returning your gear. Ensure you check:

• Check leads, plugs and connections
• Read manual
• View manufacturers websites for any updates on product manuals, features or firmware.

What information should I send to Store DJ?

Please email returns@storedj.com.au with the following information about your faulty equipment –

• Order Number
• Serial Number
• Brand
• Model
• Detailed description of fault

What next?

Once Store DJ has received your information, we will contact you with advice on where to send your product to be repaired, whether that is Store DJ or a local repair centre.

Please Note: The customer is responsible for freight back to us or to the local repairer, we are happy to cover costs back to you.
 
Things to remember:

Most distributors require that any units repaired under warranty must have a proof of purchase, so hold into your receipt and keep it safe.
Store DJ does not accept liability for returned goods damaged in transit, so pack your returned goods carefully. Always keep original boxes for your equipment so you can safely move or send your unit for repair.  If you do need to send the unit back without the original packaging, make sure it is packed and padded securely as damage tends to occur to poorly packaged returns.